Support for ITscope

Do you have questions or need support?

Our sup­port team is here to help you quick­ly and easi­ly with all aspects of ITscope—from set­ting up the plat­form and API or export inte­gra­ti­ons to indi­vi­du­al con­fi­gu­ra­ti­ons and spe­ci­fic questions.

How to reach us via the ITscope platform

Open a sup­port ticket direct­ly through the user menu in ITscope (see screen­shot) – or use the but­ton below.

  • Fastest respon­se time
  • All rele­vant infor­ma­ti­on is sub­mit­ted automatically
  • Ideal for spe­ci­fic requests in your day-to-day work
Screenshot: ITscope menu – create a support ticket

Additional contact options

By email

support@itscope.com

  • For gene­ral inquiries
  • Typically ans­we­red within one busi­ness day

By phone

+49 (0)721 – 62 73 76 0

  • We prio­ri­ti­ze requests sub­mit­ted through our ticket sys­tem and are not always available by phone.

Many answers can be found directly in the ITscope Guide

Notebook showing the ITscope Guide online documentation

Many ques­ti­ons can be ans­we­red instant­ly in our online gui­de – no wai­ting requi­red. In the ITscope Guide, you’ll find:

  • Step-by-step ins­truc­tions

  • Video tuto­ri­als

  • Tips for get­ting the most out of the platform

Our support models at a glance

ITscope Basic Suport

Included in your ITscope package

30 minu­tes per quar­ter included

Additional Support

€30 / 15 minutes

Billed based on effort, in 15-minute increments

ITscope Premium Support

€49 / month

2 hours of sup­port per quarter

Custom Support

On request

e.g. for pro­cess con­sul­ting and setup

How billing works

As an admin or account owner, you can view your cur­rent sup­port usa­ge at any time in ITscope via the user menu under “Account” / “Support & Consulting”.

  • Every cus­to­mer recei­ves included sup­port time per quarter
  • Support is only bil­led after the included time has been used
  • Billing is trans­pa­rent in 15-minute increments
Screenshot: ITscope support overview
Senior Support Manager für ITscope und COP

Patrick Diepold

Head of Customer Support

Your ITscope support team

Personal. Experienced. Solution-driven. We make sure you get the most out of ITscope.

Senior Support Manager bei ITscope

Patrick Diepold

Senior Support Manager