ITscope’s ser­vice level is real­ly impres­si­ve – ITscope’s web inter­face is a bench­mark in its­elf: ever­y­thing is tech­no­lo­gi­cal­ly up-to-date, artic­les can be found in no time at all and the ran­ge of func­tions is very good for both sides. We app­re­cia­te that just as much as our cus­to­mers do. I was also real­ly impres­sed by ITscope’s ser­vice level. Inquiries from us or our cus­to­mers are ans­we­red within a very short time and pro­blems are sol­ved effectively.

Order volu­me via ITscope qua­dru­pled within two years – Over the last two years, the volu­me of orders pla­ced via the plat­form has qua­dru­pled – and the trend is still rising. Many of our regu­lar cus­to­mers now only order from us via ITscope. We bene­fit both in the dis­tri­bu­ti­on of pri­va­te labels and the sale of our own Terra brand. The con­nec­tion to ITscope’s EDI sys­tem has also had a very posi­ti­ve impact. For exam­p­le, we regu­lar­ly recei­ve around 25 orders per day from a regu­lar cus­to­mer, which we can pro­cess ful­ly auto­ma­ti­cal­ly via the ITscope interface.

The decisi­ve step fas­ter thanks to ITscope – ITscope helps us to make our pro­ces­ses even more effi­ci­ent every day. We use the data exports to enrich our port­fo­lio. Here, the ITscope plat­form is direct­ly con­nec­ted to our mer­chan­di­se manage­ment sys­tem. Digital data exch­an­ge enables us to be that decisi­ve step fas­ter. Orders from our cus­to­mers are also recei­ved via ITscope – the cus­to­mer orders, we deli­ver quick­ly, cost-effectively and efficiently.

ITscope is the ide­al plat­form for us to expand our cus­to­mer net­work in a tar­ge­ted man­ner. With thou­sands of poten­ti­al buy­ers from the ICT sec­tor in one place, we can reach exact­ly our tar­get group – effi­ci­ent­ly and wit­hout addi­tio­nal acqui­si­ti­on effort. Since our launch on ITscope​.com, we have been able to record num­e­rous new regis­tra­ti­ons. Successful cus­to­mer acqui­si­ti­on can be that easy!

Simpler pro­ces­ses on both sides – The part­ner­ship bet­ween api and ITscope pro­vi­des our cus­to­mers with an excel­lent and important plat­form to ful­ly map the api pro­duct port­fo­lio. In par­ti­cu­lar, the com­bi­na­ti­on of the EDI con­nec­tion to ITscope and our new state-of-the-art logi­stics are­as means that all orders can be pro­ces­sed ful­ly auto­ma­ti­cal­ly and cus­to­mers can be sup­pli­ed the fol­lo­wing day. The use of all the pos­si­bi­li­ties offe­red by ITscope sim­pli­fies many pro­ces­ses on both sides, from which our cus­to­mers ulti­m­ate­ly bene­fit greatly.

Simple orde­ring pro­cess, also for ser­vices – “ITscope and KOMSA part­ners bene­fit from fast order pro­ces­sing thanks to our ful­ly elec­tro­nic con­nec­tion. All rele­vant docu­ments can be trans­fer­red auto­ma­ti­cal­ly, and ship­ping con­fir­ma­ti­ons, seri­al num­bers and par­cel track­ing are all hand­led via a sin­gle access point. What’s more, our ser­vices such as par­ti­al deli­very or drop ship­ment can also be acces­sed via the con­nec­tion. This sim­pli­fies the orde­ring pro­cess for resel­lers regis­tered on ITscope.

Switching to ITscope EDI saves manu­al effort – Since we have been con­nec­ted to ITscope via EDI, orders are auto­ma­ti­cal­ly trans­fer­red to our com­pany’s own sys­tems imme­dia­te­ly after receipt and pro­ces­sed accor­din­gly. This stream­li­nes the enti­re order pro­ces­sing enorm­ously and, abo­ve all, the orde­red goods reach our cus­to­mers much fas­ter. The col­la­bo­ra­ti­on with ITscope also brings us a num­ber of advan­ta­ges in terms of direct cus­to­mer cont­act. I par­ti­cu­lar­ly like the access­ories cam­paign, which dis­plays sui­ta­ble access­ories direct­ly under the respec­ti­ve item. Or the extre­me­ly detail­ed pro­duct descrip­ti­ons, which help us to find a sui­ta­ble repla­ce­ment device for our customers.