Service & Support

For all cus­to­mers who work inten­si­ve­ly with our pro­ducts or like to recei­ve com­pre­hen­si­ve sup­port, we offer Premium Support with two hours included quar­ter­ly. This allows us to extend the scope of our ser­vices at a fixed pri­ce – accor­ding to your needs. For ser­vices that go bey­ond the inclu­si­ve ran­ge, our sup­port rate of 30 euros for each 15minutes applies.

Our ser­vices include:

• cross-topic sup­port and consulting
• sup­port for ITscope API / Export
• con­sul­ting on inte­gra­ti­on con­cepts for your appli­ca­ti­on and their implementation
• set up sup­pli­er accounts
• employee manage­ment
• set up pri­ce calculation
• other plat­form settings
• …and much more

We are hap­py to advi­se you on set­ting up exports or other detail­ed ques­ti­ons that ari­se when using our pro­ducts. Our sup­port rate is 30 euros per quar­ter of an hour or part the­reof; you will recei­ve infor­ma­ti­on in advan­ce about any cos­ts that may arise.

We are hap­py to ans­wer your ques­ti­ons about indi­vi­du­al set-up, exten­ded help, tuto­ri­al pro­gram­me func­tions and offer you sup­port for the con­ver­si­on of your mer­chan­di­se manage­ment sys­tem or a chan­geo­ver to elec­tro­nic invoi­cing pro­ces­ses and much more.