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FAQ2022-02-16T13:20:52+00:00

FAQ

Find answers to frequently asked questions

Quotes

Can I also download a quote as a PDF?2022-02-16T13:22:28+00:00

Yes, you and your clients can download the quote directly as a PDF with your letterhead.

How can I synchronise data with my systems?2022-01-31T14:00:23+00:00

Information on automated processing of quotes via the API can be found in our ITscope Guide.

Do I get a confirmation of receipt?2022-01-31T14:01:12+00:00

As a trader, you can see for each quote whether the quote has been submitted and viewed by the customer.

Can my client print out the quote?2022-01-31T14:01:39+00:00

Your customer can download any quote as a PDF with your letterhead and then print it out.

Can I include my own products in a quote?2022-01-31T14:02:26+00:00

You can add any free-text line items to your quote and integrate your product offering completely directly into ITscope. A supplier subscription or an additional contract is required for this.

Does my customer see that the quote was created on ITscope?2022-01-31T14:08:53+00:00

No. Quotes are shown with the neutral domain itquote.de. There’s even the option of providing your own domain so that the quote integrates seamlessly into your website.

Can I enter free-text line items in the quote?2022-01-31T14:10:45+00:00

Any number of free-text line items can be created to include your own formatted texts – for example, for services.

Digital sales

Is technical know-how needed to set up the B2B Suite for a client?2022-01-31T14:41:07+00:00

No, thanks to intuitive user operation, every employee with authorisation for the B2B Suite can set up individual portals for their respective customers. Whether individual logos, domains, backgrounds, customer-specific categories, prices or products: with the ITscope B2B Suite, everything is customisable – without tying up your IT resources.

What information can be used in customer portals?2022-09-22T13:58:29+00:00

ITscope lists over 7 million products including high-quality product content. You can easily put together the desired assortment for your customers individually with just a few clicks, or alternatively import your own lists with predefined products and services into the B2B Suite.

What sources of supply does my customer see in the B2B Suite?2022-01-31T14:42:55+00:00

With ITscope’s B2B Suite, you have a multi-supplier capable tool and can make this decision yourself. Pre-select suitable suppliers for your customer from more than 400 distributors across Europe and show them either the real supplier names, anonymised names (e.g. “Warehouse A’, “Warehouse B” etc.) or just yourself as the source.

What prices does my customer see in the B2B Suite?2022-01-31T14:44:40+00:00

Depending on the customer or customer group, you can create individual price rules for various product types in the B2B Suite. Additionally, it’s also possible to display procurement prices to allow open-book pricing.

Can customer orders be automatically routed to distribution?2022-01-31T14:45:44+00:00

Yes, this is possible! If you activate automatic routing, one or more purchase orders are automatically generated from each customer order and forwarded to the distributor’s EDI systems. Alternatively, you can also collect incoming orders and manually convert them into purchase orders.

Can my customers’ eProcurement systems be connected?2022-01-31T14:47:14+00:00

Yes, because the ITscope platform can also be used via PunchOut. This allows your customers’ user-logins to be automatically authenticated and shopping carts to be transferred to your own procurement system. ITscope takes care of the data logistics and the connection to common systems and interfaces such as OCI or cXML.

Procurement

My supplier is not listed on ITscope. What can I do?2022-01-31T14:11:45+00:00

Additional suppliers can easily be added in ITscope. Please also note that some suppliers are only visible for certain countries or retailers. Our Support Team can give you more information about this.

Can I store contacts for dropshipment or ESD products?2022-01-31T14:37:06+00:00

ITscope offers a separate administration for your contacts in the company section. Several addresses can be stored.

Are shipping costs or fixed delivery surcharges taken into account?2022-01-31T14:38:22+00:00

The standard shipping costs can be stored for each supplier, also as a percentage of the order volume.

Are all order documents digitally retrievable, such as delivery notes and invoices with the serial numbers of the ordered products?2022-01-28T15:56:18+00:00

Yes, many of the available ERP interfaces already use document import as part of order automation. Electronic order documents are generally available in openTRANS format for import into your own ERP system, provided the distributor supports this. A separate activation by the distributor may be required to receive e-invoices.

Can I also order from suppliers with whom I am not yet a customer?2022-01-28T15:56:37+00:00

Yes, most suppliers with listed standard prices have activated orders for new customers as well. Please allow extra time for queries, credit checks etc. when ordering as a new customer.

Are there any additional fees when ordering?2022-01-28T15:56:57+00:00

No, ordering via ITscope costs the same as ordering directly from the distributor. Even when using the B2B Suite, transaction fees are only incurred for incoming purchase orders from your customers.

Manufacturer

Are there any commissions or transaction fees?2022-01-28T15:31:59+00:00

There are no commissions or transaction fees associated with a listing on ITscope, so the prices listed on ITscope are not distorted by corresponding mark-ups. The listing fee is included in the respective supplier contracts.

Can different price levels be mapped according to partner status?2022-01-31T14:14:45+00:00

No problem! Your price groups can be easily integrated, for example with FTP lists or via online price retrievals.

What reporting options are available?2022-01-31T14:15:50+00:00

ITscope enables detailed evaluations of your listed product range, both for the provided product data and in comparison to other listed suppliers. Our Sales Team will be happy to provide you with more details.

ITscope API

What content data is included?2022-07-12T14:55:09+00:00

Within the platform, ITscope displays both 1WorldSync and Icecat image and product data in multiple languages – at no extra charge. In data exports and via the API, Icecat and/or 1WorldSync content data are integrated depending on the licensed content package you have.

Which suppliers can be ordered from electronically?2022-01-31T14:28:39+00:00

To cut a long story short: from every supplier! The ITscope API interface is compatible with all suppliers, regardless of whether they are connected via EDI or not. Suppliers without an EDI connection can process your order directly via the ITscope platform and transmit order status changes to you.

Distributors each have very different file formats and categorisations, how can this work?2022-01-31T14:30:27+00:00

ITscope delivers all products from a uniform catalogue and in a uniform data format. This means that you can select across distributors, e.g. according to categories and manufacturers, and the output format is uniform. For example, you will always find shipping weights and dimensions in the same place and standardised to kg/mm, no matter how differently individual suppliers handle this. Our Content Team takes care of the matching and standardisation for you!

What are the advantages of connecting to ITscope via API or data export?2022-01-31T14:35:55+00:00

ITscope dramatically reduces dependency on individual distributors and changes in their formats or data provision: thanks to ITscope’s standardised, versioned data format, you can be sure that your import will function in a permanently stable manner. In addition, ITscope increases the coverage with product images and further information.

Distributors and distributor comparison

How can I sell my products on ITscope?2022-01-28T15:34:01+00:00

To be able to sell items, you need a supplier subscription. In addition, you must meet the following technical and content requirements.

Are there any commissions or transaction fees?2022-01-28T15:31:59+00:00

There are no commissions or transaction fees associated with a listing on ITscope, so the prices listed on ITscope are not distorted by corresponding mark-ups. The listing fee is included in the respective supplier contracts.

Who sees my product range on ITscope?2022-09-09T13:23:29+00:00

Over 7,800 resellers from the ITC and electrical sectors are represented on ITscope. Since we only admit companies with a trade licence, you can map your standard prices for potential new customers and they can order directly from you.

Which distributors can I find on ITscope?2022-01-31T14:13:13+00:00

An overview of all distributors listed on ITscope can be found here.

What reporting options are available?2022-01-31T14:15:50+00:00

ITscope enables detailed evaluations of your listed product range, both for the provided product data and in comparison to other listed suppliers. Our Sales Team will be happy to provide you with more details.

Can individual price structures also be mapped?2022-01-31T14:16:09+00:00

No problem! Customer-specific price structures can also be easily integrated, for example with FTP lists or online price retrievals.

How do I set up my individual prices?2022-01-31T14:23:04+00:00

Prices and price comparison

How can I sell my products on ITscope?2022-01-28T15:34:01+00:00

To be able to sell items, you need a supplier subscription. In addition, you must meet the following technical and content requirements.

Is there a second-hand market on ITscope?2022-01-31T14:19:37+00:00
Yes, used items are also listed on ITscope: technically identical used, demonstration and refurbished devices can be found directly on the corresponding ITscope product pages.
How up-to-date are the prices and stock levels?2022-01-31T14:20:55+00:00
Realtime prices in ITscope are requested directly from the interfaces of the respective distributor. If such an interface is not available, the price and stock lists of the distributors are automatically synchronised several times an hour so that changes are usually updated on the platform within 10-20 minutes.
What prices do I see on ITscope?2022-01-31T14:25:26+00:00

ITscope allows you to see prices from over 400 distributors from all over Europe. Individual prices are shown to you after you have set up your supplier account.

What content data is included?2022-07-12T14:55:09+00:00

Within the platform, ITscope displays both 1WorldSync and Icecat image and product data in multiple languages – at no extra charge. In data exports and via the API, Icecat and/or 1WorldSync content data are integrated depending on the licensed content package you have.

Are there any additional fees when ordering?2022-01-28T15:56:57+00:00

No, ordering via ITscope costs the same as ordering directly from the distributor. Even when using the B2B Suite, transaction fees are only incurred for incoming purchase orders from your customers.