Innovation meets efficiency: the maxbenedikt-story

The max­be­ne­dikt GmbH from Neuenhaus in Lower Saxony has not only mas­te­red but actively shaped the digi­tal trans­for­ma­ti­on in the medium-sized sec­tor. In this inspi­ring suc­cess sto­ry, we show­ca­se how this inno­va­ti­ve sys­tem house uti­li­zes ITscope to opti­mi­ze pro­ces­ses, rede­fi­ne cus­to­mer ser­vice, and stay ahead of the com­pe­ti­ti­on. Discover the key stra­te­gies and spe­ci­fic actions that have pro­pel­led max­be­ne­dikt to the fore­front. Be inspi­red and learn how your com­pa­ny can suc­cessful­ly embrace digi­tal trans­for­ma­ti­on and stand out from the crowd.

In order to prepa­re the com­pa­ny for the future, max­be­ne­dikt nee­ded an effec­ti­ve solu­ti­on. After eva­lua­ting seve­ral opti­ons, ITscope was cho­sen. The tool pro­mi­sed not only a sim­pli­fi­ca­ti­on of the pro­cu­re­ment pro­ces­ses, but also an inno­va­ti­ve assort­ment and ful­fill­ment thanks to the inte­gra­ti­on with the ERP sys­tem weclapp. In order to opti­mal­ly com­bi­ne the strengths of the indi­vi­du­al plat­forms, the employees at max­be­ne­dikt also use other tools such as EGIS. “But ITscope is sim­ply miles ahead in terms of its fea­ture set,” says Teltscher.

Through their expe­ri­ence with various pro­cu­re­ment tools, the team at max­be­ne­dikt has come to app­re­cia­te the value of an intui­ti­ve and feature-rich plat­form. “ITscope imme­dia­te­ly impres­sed us with its user-friendly inter­face and exten­si­ve pri­ce and avai­la­bi­li­ty ana­ly­sis capa­bi­li­ties,” says Teltscher. “We use it every day!” Another key fac­tor in the choice of tool was ITscope’s abili­ty to seam­less­ly inte­gra­te with weclapp, giving max­be­ne­dikt the fle­xi­bi­li­ty it nee­ded to make pro­ces­ses effi­ci­ent and effective.

Introducing ITscope into the ERP sys­tem was a major step towards auto­ma­ti­on and increased effi­ci­en­cy that requi­red careful plan­ning and cus­to­miza­ti­on. The col­la­bo­ra­ti­on with ITscope went smooth­ly, as both teams work­ed clo­se­ly tog­e­ther to meet max­be­ne­dik­t’s spe­ci­fic requi­re­ments. “In fact, the recom­men­da­ti­on for the weclapp ERP sys­tem also came via ITscope,” says the mana­ging direc­tor. “Previously, we used Vario and even pro­grammed an inter­face for it our­sel­ves becau­se we did­n’t like the stan­dard Vario inte­gra­ti­on with ITscope”.

Florian Teltscher empha­si­zes the dai­ly importance of ITscope for max­be­ne­dikt: “We espe­ci­al­ly app­re­cia­te the trans­pa­ren­cy regar­ding pri­ces and avai­la­bi­li­ty. It allows us to play with open cards – both intern­al­ly and with our cus­to­mers and sup­pli­ers. This open­ness pro­mo­tes a high level of trust and makes decision-making pro­ces­ses much easier.

The launch of the B2B store was a seam­less pro­cess, thanks to the col­la­bo­ra­ti­ve efforts with ITscope. “Andreas Lanfer from ITscope, who lives just a stone’s throw away, was on hand to assist in set­ting ever­y­thing up – it was a fan­ta­stic expe­ri­ence!” Teltscher exclai­med. Leveraging direct access to ITscope data, the B2B stores were swift­ly estab­lished, bran­ded, and per­so­na­li­zed within minu­tes. Now, hand-picked cus­to­mers of max­be­ne­dikt have the con­ve­ni­ence of brow­sing and pla­cing orders direct­ly through their per­so­na­li­zed online store at the sys­tem house.

The inte­gra­ti­on of ITscope into max­be­ne­dikt GmbH’s busi­ness ope­ra­ti­ons not only enhan­ced effi­ci­en­cy but also revo­lu­tio­ni­zed cus­to­mer enga­ge­ment. An out­stan­ding fea­ture of the ITscope B2B store that reso­na­tes with Florian Teltscher is the live chat func­tion­a­li­ty within the quo­ta­ti­on tool. This real-time chat empowers cus­to­mers to review and modi­fy quo­tes instant­ly. Teltscher high­lights, “Customers value the prompt updates and direct com­mu­ni­ca­ti­on for refi­ning their quo­tes. The trans­pa­ren­cy and effec­ti­ve­ness of this tool are inva­luable for both our sales team and clients.”

In terms of the future, max­be­ne­dikt plans to con­ti­nue along the path of digi­ta­li­sa­ti­on and auto­ma­ti­on. “I would pre­fer to use ITscope as a cus­to­mer por­tal that enables even clo­ser inter­ac­tion and fur­ther sim­pli­fies pro­ces­ses,” says Florian Teltscher, who wants to make inter­ac­tion with his cus­to­mers even more advan­ced. He has defi­ni­te­ly cho­sen the right part­ner for this in ITscope, as the plat­form makers are always open to inno­va­ti­ve ide­as and con­cepts and have even set up their own feed­back por­tal for this purpose.