A system migration under pressure: the right partner at the right time
The netgo group is one of Germany’s leading IT service providers. With its digital platform, the centralhub, the company offers customers far more than a customized procurement solution. But when it came time to modernize the existing e-commerce infrastructure, the team faced a critical question: How can they switch to a more powerful solution without disrupting ongoing operations?
A solution that adapts to you — not the other way around
The new solution needed to be ready within just a few months — without any limitations for existing customers. One thing was clear: It had to be flexible enough to integrate seamlessly into the centralhub. The Headless API from ITscope made exactly that possible: the existing B2B shop system was connected directly, allowing product data, ordering processes, and pricing logic to run in the background via ITscope.
“We were able to continue seamlessly and offer customers a fully functional digital ordering platform at all times,” says Relindis Agethen, Head of Sales at netgo.
What IT companies can learn from this project
netgo mastered the migration in record time — creating a solution that not only works, but continues to grow with them. This Best Practice example shows how system integrators can modernize digital sales processes efficiently without forcing customers to abandon their familiar workflows.
No compromises: Why netgo chose an API-based solution
netgo wanted a solution that fit seamlessly into existing structures without requiring customers to change their daily processes. “Customers should continue purchasing through our in-house centralhub, while the ordering processes are optimized in the background,” explains Agethen. A standard out-of-the-box solution would have either disrupted the customer workflow or lacked the required flexibility.
Headless API — the bridge between systems
By integrating ITscope via a Headless API, netgo found exactly what was missing: a way to embed the full functionality of a B2B shop into their existing environment — without replacing the frontend. Order data, product catalogs, and prices now flow directly into the centralhub without customers noticing any changes. Everything looks and feels the same, but behind the scenes the process is fully optimized.
For netgo, this meant enormous time savings: no duplicate systems, no cumbersome workarounds — just a direct connection to the ITscope ecosystem.
Flexibility without development overhead
Building a custom platform with full e‑commerce capabilities would have been costly and time‑consuming to maintain. ITscope, on the other hand, offers an instantly usable API that is continuously enhanced. New features — such as the Apple CTO Finder — become available to all customers without netgo needing to make any adjustments.
“We benefit from every improvement ITscope delivers — without any additional development work,” says Agethen. This allows netgo to stay focused on its core business while the platform automatically grows with market needs.
A smooth transition without disruption
“We didn’t have time for lengthy testing or running parallel systems. The new shop had to work the moment we switched over,” recalls Agethen. Close collaboration with ITscope resulted in a clear roadmap: define requirements, connect interfaces, test — and go live.
To enable the rapid transition, netgo initially opted for a pragmatic interim solution. Throughout early 2024, the ITscope B2B Shops continued to run as a standalone platform while the integration into the centralhub was prepared in parallel.
“It was crucial that our customers could continue ordering immediately. The full integration came in the second step,” says Agethen.
In spring 2024, the final integration into the centralhub was completed. Individual customer portals were seamlessly migrated into the existing environment. “This allowed us to make the transition as smooth as possible for customers,” Agethen adds. Speed came first — perfection followed — without any downtime for existing clients.
Pragmatic solutions instead of unnecessary bureaucracy
A key success factor was the solution‑driven collaboration between the teams. Long approval loops? Not at ITscope.
“There was no waiting around for proposals or complicated processes — things simply got done; ITscope delivered solutions quickly,” says Agethen.
This pragmatic approach ensured that challenges were resolved immediately, without delaying the overall project. The result: the new platform went live within just a few months.
Customers embraced the transition
The clearest sign of a successful migration: netgo’s customers continued working as if nothing had changed — just with improved functionality. Despite the platform transition, the customer base remained stable, with no churn.
“That was our goal: no system shock, no unnecessary adjustments — just a better purchasing experience,” summarizes Agethen.
The integration ensured that ordering processes continued smoothly, without customers needing to learn a new interface.
More efficiency, less effort: The benefits for netgo and its customers
Customized purchasing portals for every customer
With the ITscope integration, netgo was able to build more than 100 individual purchasing portals — each with its own assortment, pricing, and approval processes. Companies continue ordering through the centralhub, but their familiar structure stays intact.
“We’ve created a dedicated store with individual conditions for each customer. Even within a single company, different departments can see different assortments,” explains Agethen.
Real‑time data instead of manual effort
Customers can now instantly see how many units are available from which distributor — precise and up to date.
“Previously, we only had a rough color‑coded display; now customers see exact quantities. That’s a real added value,” Agethen notes.
“Especially helpful is the information about incoming stock and expected delivery dates. This allows customers to plan their orders more effectively, without unnecessary queries or long waiting times.”
Successful scaling: Growth through optimized e-commerce processes
After the rapid switch to ITscope, netgo first focused on stability — and business continued without interruption. Soon it became clear that the new solution not only enabled smooth operations but also unlocked new growth potential.
Throughout the year, netgo expanded its e‑commerce business and won new customers for the centralhub. Platform usage increased steadily, with more orders processed month after month — underlining the efficiency and appeal of the new setup.
This development shows that investing in an API‑based procurement solution not only enabled a smooth transition but also opened the door to long‑term opportunities.
“The flexibility we gained through ITscope is paying off — and this is just the beginning,” says Agethen.
Everyone benefits from high‑demand features
A standout feature in the redesigned portal is the Apple CTO Finder, which allows customers to configure custom Apple devices directly in the shop.
“We didn’t originally have this on our radar, but demand was huge. Our customers use it intensively — so we included it as well,” says Agethen.
This is one of the key advantages of ITscope: because the platform is continuously enhanced, netgo automatically benefits from every new function — without additional effort. Improvements, new integrations, or optimized interfaces become available automatically.
“We don’t need to retrofit anything or place special development requests — ITscope evolves the platform, and we benefit,” says Agethen. This dynamic gives netgo confidence that their e‑commerce solution will remain future‑proof.
Conclusion: Modernize successfully without disrupting operations
A system migration without compromises
netgo has proven that upgrading to a modern e‑commerce platform doesn’t require complex transitions or long migration phases. By integrating ITscope via API, the switch was seamless — without requiring end customers to change their familiar workflows.
“We didn’t just implement a new solution; we set up our sales environment for long-term scalability,” says Agethen.
API‑First: The foundation for flexible IT infrastructures
Choosing an API‑based solution pays off. Instead of relying on a rigid platform that will eventually reach its limits, netgo stays flexible and can continue developing the centralhub. ITscope integrates seamlessly into existing IT ecosystems and provides companies with a powerful foundation for efficient digital procurement.
ITscope as a partner in digital transformation
System integrators looking to modernize their digital sales processes often face challenges similar to netgo: existing structures must remain intact while processes become more efficient. ITscope provides a solution that can be tailored individually — as a standalone platform or fully integrated via API.
With continuous development, automatic updates, and strong distributor integration, ITscope offers the foundation for a future‑proof IT sales environment. For companies seeking to modernize processes without compromising workflows, this is a solution that grows with their needs — just as it did for netgo.
