{"id":249038,"date":"2026-01-29T09:00:47","date_gmt":"2026-01-29T07:00:47","guid":{"rendered":"https:\/\/www.itscope.com\/?p=249038"},"modified":"2026-01-29T15:27:59","modified_gmt":"2026-01-29T13:27:59","slug":"how-herweck-shows-whats-possible-with-itscope","status":"publish","type":"post","link":"https:\/\/www.itscope.com\/en\/how-herweck-shows-whats-possible-with-itscope\/","title":{"rendered":"Less Effort, More Customers: How Herweck Shows What\u2019s Possible with ITscope"},"content":{"rendered":"

How the dis\u00adtri\u00adbu\u00adtor stream\u00adli\u00adnes pro\u00adces\u00adses with an ITscope lis\u00adting, streng\u00adthens rela\u00adti\u00adonships with sys\u00adtem inte\u00adgra\u00adtors, and why pro\u00adject pri\u00adcing beca\u00adme a game changer.<\/b><\/p>\n

As one of Germany\u2019s lea\u00adding dis\u00adtri\u00adbu\u00adtors for tele\u00adcom\u00admu\u00adni\u00adca\u00adti\u00adons and IT, Herweck joi\u00adn\u00aded ITscope ear\u00adly on. Over the years, the plat\u00adform has beco\u00adme a cen\u00adtral ele\u00adment of Herweck\u2019s digi\u00adtal sales stra\u00adtegy. Today, sys\u00adtem inte\u00adgra\u00adtors bene\u00adfit from trans\u00adpa\u00adrent pro\u00adject pri\u00adcing and auto\u00adma\u00adted orde\u00adring pro\u00adces\u00adses, while Herweck gains stron\u00adger cus\u00adto\u00admer loyal\u00adty, less manu\u00adal effort, and grea\u00adter visi\u00adbi\u00adli\u00adty in the channel.<\/p>\n

This suc\u00adcess sto\u00adry shows how Herweck, tog\u00ade\u00adther with ITscope, took a decisi\u00adve step toward a digi\u00adtal future and why an ITscope lis\u00adting is also wort\u00adhwhile for other distributors.<\/p>\n<\/div>

\"Geb\u00e4ude<\/span><\/div><\/div><\/div>

About Herweck<\/h4><\/div>

Herweck AG, head\u00adquar\u00adte\u00adred in St. Ingbert-Rohrbach, is one of the lea\u00adding dis\u00adtri\u00adbu\u00adtors for tele\u00adcom\u00admu\u00adni\u00adca\u00adti\u00adons and IT in Germany. Founded in 1985, the owner-managed com\u00adpa\u00adny employs around 320 peo\u00adp\u00adle and ser\u00adves more than 30,000 spe\u00adcia\u00adlist retail part\u00adners across the DACH regi\u00adon and bey\u00adond. Its port\u00adfo\u00adlio includes tele\u00adcom\u00admu\u00adni\u00adca\u00adti\u00adons and IT pro\u00adducts as well as ser\u00advices ran\u00adging from finan\u00adcing to refurbishment.<\/p>\n<\/div><\/div><\/div>

When the Market Goes Digital: ITscope as a Strategic Tool<\/h2><\/div><\/div><\/div>

Herweck got invol\u00adved ear\u00adly. Back in 2012, the dis\u00adtri\u00adbu\u00adtor lis\u00adted its pro\u00adducts on ITscope for the first time. From the begin\u00adning, the focus was on its role as a sup\u00adpli\u00ader, enab\u00adling sys\u00adtem inte\u00adgra\u00adtors and resel\u00adlers to compa\u00adre Herweck\u2019s offers on the plat\u00adform. Internally, employees also used ITscope to keep an eye on mar\u00adket pri\u00adces and availability.<\/p>\n

\u201cYou would quick\u00adly check the num\u00adbers, clo\u00adse the win\u00addow, and move on,\u201d recalls Sergio Gagliardi, Category Manager at Herweck.<\/p>\n

Digital Momentum Driven by the Home Office Boom<\/h3>\n

For many years, ITscope was pri\u00adma\u00adri\u00adly a prac\u00adti\u00adcal back\u00adground tool for Herweck. It was hel\u00adpful in day-to-day ope\u00adra\u00adti\u00adons but not yet stra\u00adte\u00adgi\u00adcal\u00adly important. That chan\u00adged with the mas\u00adsi\u00adve home office boom in 2020. Demand for head\u00adsets, note\u00adbooks, and video con\u00adfe\u00adren\u00adcing tech\u00adno\u00adlo\u00adgy sur\u00adged almost overnight.<\/p>\n

During this pha\u00adse, Herweck began to con\u00adsis\u00adt\u00adent\u00adly digi\u00adta\u00adli\u00adze its inter\u00adnal pro\u00adces\u00adses and opti\u00admi\u00adze workflows.<\/p>\n

\u201cAt that time, we real\u00adly star\u00adted to take digi\u00adta\u00adliza\u00adti\u00adon serious\u00adly: opti\u00admi\u00adzing pro\u00adces\u00adses, defi\u00adning them cle\u00adar\u00adly, and con\u00adti\u00adnuous\u00adly deve\u00adlo\u00adping them,\u201d explains Gagliardi. Step by step, ITscope evol\u00adved from a simp\u00adle pri\u00adce com\u00adpa\u00adri\u00adson tool into a key buil\u00adding block for effi\u00adci\u00adent, digi\u00adtal cus\u00adto\u00admer relationships.<\/p>\n<\/div><\/div><\/div>

About Sergio Gagliardi<\/h4><\/div>

Sergio Gagliardi has been part of Herweck AG sin\u00adce 2016 and brings many years of expe\u00adri\u00adence in IT and tele\u00adcom\u00admu\u00adni\u00adca\u00adti\u00adons pro\u00adduct manage\u00adment. Since 2020, he has been respon\u00adsi\u00adble for Category Management AV & Accessories at Herweck and plays a key role in dri\u00adving digi\u00adta\u00adliza\u00adti\u00adon at the com\u00adpa\u00adny, espe\u00adci\u00adal\u00adly through the expan\u00adsi\u00adon of digi\u00adtal pro\u00adces\u00adses and the inte\u00adgra\u00adti\u00adon of plat\u00adforms such as ITscope.<\/p>\n<\/div>

\"Sergio<\/span><\/div><\/div><\/div>

A Customer Request Sparks Greater Commitment<\/h2><\/div><\/div><\/div>

The tur\u00adning point came at an indus\u00adtry trade show. A long-standing sys\u00adtem inte\u00adgra\u00adtor cus\u00adto\u00admer approa\u00adched Sergio Gagliardi directly.<\/p>\n

\u201cWhy can we see pro\u00adject pri\u00adces direct\u00adly in ITscope with other dis\u00adtri\u00adbu\u00adtors, but not with you?\u201d<\/p>\n

That ques\u00adti\u00adon set ever\u00ady\u00adthing in moti\u00adon. \u201cAt that moment, it was clear: we have to offer this,\u201d says Gagliardi. He made the topic his per\u00adso\u00adnal mis\u00adsi\u00adon, work\u00aded with ITscope to adjust the con\u00adtract, and intro\u00addu\u00adced the dis\u00adplay of pro\u00adject pricing.<\/p>\n

Individual Pricing via FTP Integration<\/h3>\n

Since then, sys\u00adtem inte\u00adgra\u00adtors have been actively con\u00adnec\u00adted to ITscope. Upon request, Herweck pro\u00advi\u00addes each resel\u00adler with indi\u00advi\u00addu\u00adal FTP access cre\u00adden\u00adti\u00adals. These cre\u00adden\u00adti\u00adals are stored in the respec\u00adti\u00adve sup\u00adpli\u00ader pro\u00adfi\u00adle so that the plat\u00adform auto\u00adma\u00adti\u00adcal\u00adly imports the reseller\u2019s customer-specific pri\u00adce list from Herweck.<\/p>\n

This allows resel\u00adlers to see not only mar\u00adket pri\u00adces in ITscope, but also their indi\u00advi\u00addu\u00adal con\u00addi\u00adti\u00adons, wit\u00adhout manu\u00adal inqui\u00adries or sepa\u00adra\u00adte pri\u00adce lists.<\/p>\n

\u201cJust through this, I\u2019ve pro\u00adba\u00adb\u00adly onboard\u00aded a dozen cus\u00adto\u00admers over the past two years,\u201d reports Gagliardi. ITscope has thus ful\u00adly evol\u00adved from a useful com\u00adpa\u00adri\u00adson tool into a stra\u00adte\u00adgic com\u00adpo\u00adnent of Herweck\u2019s digi\u00adtal sales approach.<\/p>\n<\/div>

Digitalisierung, die wirkt: Messbare Vorteile f\u00fcr Kunden und Mitarbeiter<\/h2><\/div><\/div><\/div>

The dis\u00adplay of pro\u00adject pri\u00adcing in ITscope quick\u00adly beca\u00adme a com\u00adpe\u00adti\u00adti\u00adve advan\u00adta\u00adge for Herweck. System inte\u00adgra\u00adtors can view their indi\u00advi\u00addu\u00adal con\u00addi\u00adti\u00adons direct\u00adly in the plat\u00adform, trans\u00adpar\u00adent\u00adly and wit\u00adhout detours.<\/p>\n

\u201cWe were able to retain cus\u00adto\u00admers becau\u00adse their pro\u00adject pri\u00adces were visi\u00adble in ITscope, and we even won new pro\u00adjects as a result,\u201d empha\u00adsi\u00adzes Sergio Gagliardi. One exam\u00adp\u00adle is N\u00f6sse Datentechnik, which deci\u00added to hand\u00adle pro\u00adject busi\u00adness exclu\u00adsi\u00adve\u00adly with dis\u00adtri\u00adbu\u00adtors that dis\u00adplay pro\u00adject pri\u00adces in ITscope.<\/p>\n<\/div><\/div><\/div>

\"Empfangsbereich<\/span><\/div><\/div><\/div>

Automated Processes in the Background<\/h3>\n

The bene\u00adfits are not limi\u00adt\u00aded to cus\u00adto\u00admers. Herweck employees also feel the impact. Orders pla\u00adced via ITscope are now lar\u00adge\u00adly pro\u00adces\u00adsed auto\u00adma\u00adti\u00adcal\u00adly via EDI into the ERP system.<\/p>\n

\u201cIf pri\u00adce and avai\u00adla\u00adbi\u00adli\u00adty are cor\u00adrect, an order runs all the way through to invoi\u00adcing wit\u00adhout anyo\u00adne having to inter\u00adve\u00adne manu\u00adal\u00adly,\u201d explains Gagliardi. This signi\u00adfi\u00adcant\u00adly redu\u00adces workload in order pro\u00adces\u00adsing and frees up time for con\u00adsul\u00adting and cus\u00adto\u00admer interaction.<\/p>\n

From iPhones to PBX Systems: What Works and What Doesn\u2019t<\/h3>\n

Product cate\u00adgo\u00adries that are essen\u00adti\u00adal for ever\u00ady\u00adday IT needs and were in high demand during the home office boom bene\u00adfit the most. \u201cHeadsets are our top cate\u00adgo\u00adry, and Apple iPhones also per\u00adform very well via ITscope,\u201d says Gagliardi. More com\u00adplex UC or PBX sys\u00adtems, on the other hand, are less sui\u00adta\u00adble, as they requi\u00adre inten\u00adsi\u00adve con\u00adsul\u00adta\u00adti\u00adon and detail\u00aded pro\u00adject coordination.<\/span><\/p>\n<\/div><\/div><\/div>

Digitally Close and Highly Visible to IT Resellers<\/h2><\/div>

With its ITscope lis\u00adting, Herweck rea\u00adches more than 8,000 spe\u00adcia\u00adlist retail\u00aders direct\u00adly in their dai\u00adly working envi\u00adron\u00adment. Resellers bene\u00adfit from up-to-date pro\u00adducts, avai\u00adla\u00adbi\u00adli\u00adty, and indi\u00advi\u00addu\u00adal pri\u00adcing, while Herweck is signi\u00adfi\u00adcant\u00adly reli\u00ade\u00adved through auto\u00adma\u00adted processes.<\/p>\n

\u201cThanks to ITscope alo\u00adne, we have redu\u00adced manu\u00adal effort in order inta\u00adke and pro\u00adces\u00adsing,\u201d says Sergio Gagliardi. The Gold cer\u00adti\u00adfi\u00adca\u00adti\u00adon under\u00adlines Herweck\u2019s digi\u00adtal pro\u00adfes\u00adsio\u00adna\u00adlism, while trade show appearan\u00adces such as the <\/span>Future Work Expo<\/a> ensu\u00adre addi\u00adtio\u00adnal visi\u00adbi\u00adli\u00adty and clo\u00adse cus\u00adto\u00admer contact.<\/span><\/p>\n<\/div><\/div><\/div>

\"Stand<\/span><\/div><\/div><\/div>

Looking Ahead<\/h3>\n

Herweck plans to fur\u00adther expand its digi\u00adtal inte\u00adgra\u00adti\u00adon with ITscope, inclu\u00adding indi\u00advi\u00addu\u00adal pri\u00adce lists, EDI inte\u00adgra\u00adti\u00adon, and auto\u00adma\u00adted work\u00adflows. New fea\u00adtures such as the Supplier Portal or the Refurbished-Portal<\/a><\/a> are also set to be tes\u00adted. \u201cI\u2019m basi\u00adcal\u00adly the best ITscope sales rep alre\u00ada\u00addy, becau\u00adse I\u2019m genui\u00adne\u00adly con\u00advin\u00adced by the solu\u00adti\u00adon,\u201d Gagliardi says with a smile.<\/p>\n<\/div><\/div><\/div>

A Clear Recommendation from Herweck to System Integrators and Distributors<\/h2><\/div>

\u201cWe recom\u00admend ITscope espe\u00adci\u00adal\u00adly to sys\u00adtem inte\u00adgra\u00adtors, for maxi\u00admum mar\u00adket trans\u00adpa\u00adren\u00adcy and digi\u00adtal pro\u00adcess hand\u00adling,\u201d says Sergio Gagliardi. The plat\u00adform gives spe\u00adcia\u00adlist retail\u00aders and resel\u00adlers direct access to mil\u00adli\u00adons of pro\u00adducts, up-to-date pri\u00adces, and avai\u00adla\u00adbi\u00adli\u00adty, while making indi\u00advi\u00addu\u00adal pro\u00adject con\u00addi\u00adti\u00adons visi\u00adble at a glance.<\/span><\/p>\n

\u201cWith ITscope, we have the enti\u00adre mar\u00adket trans\u00adpa\u00adren\u00adcy in a sin\u00adgle inter\u00adface, from mar\u00adket pri\u00adces to pro\u00adject pri\u00adces,\u201d Gagliardi summarizes.<\/p>\n

Why a Listing Pays Off<\/h3>\n

For dis\u00adtri\u00adbu\u00adtors, an ITscope lis\u00adting offers dou\u00adble value. They place their port\u00adfo\u00adlio direct\u00adly in the dai\u00adly work\u00adflow of their tar\u00adget audi\u00adence and bene\u00adfit from auto\u00adma\u00adted pro\u00adces\u00adses. Price data, avai\u00adla\u00adbi\u00adli\u00adty, and indi\u00advi\u00addu\u00adal con\u00addi\u00adti\u00adons are mana\u00adged cen\u00adtral\u00adly, and orders can optio\u00adnal\u00adly be trans\u00adfer\u00adred ful\u00adly digi\u00adtal\u00adly into the ERP sys\u00adtem via EDI.<\/p>\n

Interested?<\/h3>\n

If you are a dis\u00adtri\u00adbu\u00adtor con\u00adside\u00adring lis\u00adting your port\u00adfo\u00adlio on ITscope or would like to learn more about the tech\u00adni\u00adcal inte\u00adgra\u00adti\u00adon opti\u00adons, feel free to cont\u00adact the ITscope team directly.<\/a><\/p>\n<\/div>

More about lis\u00adtings on ITscope<\/span><\/a><\/div><\/div><\/div>
\"Screenshot<\/span><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":249069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[199,197],"tags":[],"class_list":["post-249038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itscope-blog-en","category-success-stories-en"],"yoast_head":"\nLess Effort, More Customers: How Herweck Shows What\u2019s Possible with ITscope<\/title>\n<meta name=\"description\" content=\"How IT distributor Herweck streamlines processes and retains system houses with a listing on ITscope.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Less Effort, More Customers: How Herweck Shows What\u2019s Possible with ITscope\" \/>\n<meta property=\"og:description\" content=\"How IT distributor Herweck streamlines processes and retains system houses with a listing on ITscope.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itscope.com\/en\/how-herweck-shows-whats-possible-with-itscope\/\" \/>\n<meta property=\"og:site_name\" content=\"ITscope\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ITscopeGmbH\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-29T07:00:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T13:27:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.itscope.com\/wp-content\/uploads\/2026\/01\/Herweck-Success-Story-en.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1025\" \/>\n\t<meta property=\"og:image:height\" content=\"568\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta 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