{"id":207435,"date":"2019-11-15T15:00:03","date_gmt":"2019-11-15T15:00:03","guid":{"rendered":"https:\/\/www2new.itscope.com\/?page_id=207435"},"modified":"2024-07-19T11:14:04","modified_gmt":"2024-07-19T11:14:04","slug":"support","status":"publish","type":"page","link":"https:\/\/www.itscope.com\/en\/pricing\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><\/p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1320px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-margin-top:-80px;--awb-margin-bottom:60px;--awb-margin-left:-17px;--awb-alignment:left;--awb-breadcrumb-sep:'\/';text-align:left;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><\/ol><\/nav><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color3);--awb-font-size:25px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:25;line-height:1.14;\"><h1 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"text-align: center;\">Service &amp; Support<\/h1><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-font-size:70px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:70;line-height:1.14;\">Individual support or long-term support - the choice is yours!<\/h2><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.26;\">Basic Support<\/h3><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-bottom:30px;\"><div class=\"fusion-text\">\n<p>Customers recei\u00adve <b data-stringify-type=\"bold\">Basic Support with an inclu\u00adsi\u00adve packa\u00adge of 30&nbsp;minu\u00adtes quar\u00adter\u00adly<\/b>. This allows ITscope to extend the ran\u00adge of our ser\u00advices at a fixed pri\u00adce \u2013 accor\u00adding to your needs. For ser\u00advices that go bey\u00adond the included level, our sup\u00adport rate is 30\u20ac for each 15&nbsp;minutes.<\/p>\n<\/div>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;\" target=\"_self\" href=\"https:\/\/support.itscope.com\/hc\/de\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">ITscope-Guide<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.26;\">Premium Support<\/h3><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-bottom:30px;\"><p>For all cus\u00adto\u00admers who work inten\u00adsi\u00adve\u00adly with our pro\u00adducts or like to recei\u00adve com\u00adpre\u00adhen\u00adsi\u00adve sup\u00adport, we offer Premium Support with two hours included quar\u00adter\u00adly. This allows us to extend the scope of our ser\u00advices at a fixed pri\u00adce \u2013 accor\u00adding to your needs. For ser\u00advices that go bey\u00adond the inclu\u00adsi\u00adve ran\u00adge, our sup\u00adport rate of 30 euros for each 15minutes applies.<\/p>\n<p><strong>Our ser\u00advices include:<\/strong><\/p>\n<ul>\n<li>cross-topic sup\u00adport and consulting<\/li>\n<li>sup\u00adport for ITscope API \/ Export<\/li>\n<li>con\u00adsul\u00adting on inte\u00adgra\u00adti\u00adon con\u00adcepts for your appli\u00adca\u00adti\u00adon and their implementation<\/li>\n<li>set up sup\u00adpli\u00ader accounts<\/li>\n<li>employee manage\u00adment<\/li>\n<li>set up pri\u00adce calculation<\/li>\n<li>other plat\u00adform settings<\/li>\n<li>\u2026and much&nbsp;more<\/li>\n<\/ul>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;width:100%;\"><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;\" target=\"_self\" href=\"mailto:support@itscope.com?subject=I%20am%20interested%20in%20ITscope%20Premium%20Support&amp;body=Dear%20Sir%20or%20Madam%2C%0Aplease%20contact%20me%20at%20the%20email%20%2F%20phone%20number%20below.%0AKind%20regards\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact us<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.26;\">Individual support for your project<\/h3><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-bottom:30px;\"><p>We are hap\u00adpy to advi\u00adse you on set\u00adting up exports or other detail\u00aded ques\u00adti\u00adons that ari\u00adse when using our pro\u00adducts. Our sup\u00adport rate is 30 euros per quar\u00adter of an hour or part the\u00adreof; you will recei\u00adve infor\u00adma\u00adti\u00adon in advan\u00adce about any cos\u00adts that may&nbsp;arise.<\/p>\n<p>We are hap\u00adpy to ans\u00adwer your ques\u00adti\u00adons about indi\u00advi\u00addu\u00adal set-up, exten\u00added help, tuto\u00adri\u00adal pro\u00adgram\u00adme func\u00adtions and offer you sup\u00adport for the con\u00adver\u00adsi\u00adon of your mer\u00adchan\u00addi\u00adse manage\u00adment sys\u00adtem or a chan\u00adgeo\u00adver to elec\u00adtro\u00adnic invoi\u00adcing pro\u00adces\u00adses and much&nbsp;more.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:5px;width:100%;\"><\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;\" target=\"_self\" href=\"mailto:support@itscope.com?subject=I%20am%20interested%20in%20individual%20support&amp;body=Dear%20Sir%20or%20Madam%2C%0Aplease%20contact%20me%20at%20the%20email%20%2F%20phone%20number%20below.%0AKind%20regards\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Request a callback<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:70px;--awb-padding-bottom:70px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.26;\">Prices<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:11px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div id=\"footable_parent_207434\" class=\" footable_parent ninja_table_wrapper loading_ninja_table wp_table_data_press_parent semantic_ui colored_table\">\n                <table data-ninja_table_instance=\"ninja_table_instance_0\" data-footable_id=\"207434\" data-filter-delay=\"1000\" aria-label=\"[EN] Hersteller &amp; Lieferanten - Support und Consulting\" id=\"footable_207434\" data-unique_identifier=\"ninja_table_unique_id_1032033692_207434\" class=\" foo-table ninja_footable foo_table_207434 ninja_table_unique_id_1032033692_207434 ui table  nt_type_legacy_table single line selectable hide_horizonal_borders striped vertical_centered ninja_custom_color inverted footable-paging-right ninjatable_hide_header_row ninja_table_search_disabled ninja_table_pro\">\n                <colgroup>\n                            <col class=\"ninja_column_0 \">\n                            <col class=\"ninja_column_1 \">\n                    <\/colgroup>\n        <thead>\n<tr class=\"footable-header\">\n                                        <th scope=\"col\" class=\"ninja_column_0 ninja_clmn_nm_ninja_column_1 \"> ITscope<\/th><th scope=\"col\" class=\"ninja_column_1 ninja_clmn_nm_ninja_column_4 \">(Supplier) Enterprise<\/th><\/tr>\n<\/thead>\n<tbody>\n\n        <tr data-row_id=\"102\" class=\"ninja_table_row_0 nt_row_id_102\">\n            <td>Premium Support Contract (con\u00adta\u00adins 2&nbsp;hours of sup\u00adport and con\u00adsul\u00adting ser\u00advices per quartal)<\/td><td>49&nbsp;\u20ac\/month<\/td>        <\/tr>\n            <tr data-row_id=\"103\" class=\"ninja_table_row_1 nt_row_id_103\">\n            <td>Support and consulting<\/td><td>30&nbsp;\u20ac\/&nbsp;15min<\/td>        <\/tr>\n            <tr data-row_id=\"104\" class=\"ninja_table_row_2 nt_row_id_104\">\n            <td>Consulting packa\u00adges<\/td><td>o\/r<\/td>        <\/tr>\n    <\/tbody><!--ninja_tobody_rendering_done-->\n    <\/table>\n    \n    \n    \n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\"><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:16.993699999999997px;--awb-padding-bottom:40px;--awb-padding-left:27.9917px;--awb-padding-top-medium:20px;--awb-padding-right-medium:20px;--awb-padding-bottom-medium:30px;--awb-padding-left-medium:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 12px 32px -10px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.05);--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-filter:opacity(93%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:opacity(100%);--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-question-circle far circle-no\" style=\"--awb-iconcolor:#E5E7EB;--awb-iconcolor-hover:#e5e7eb;--awb-font-size:80px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:12px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#333333;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;line-height:1.4;\">FAQ \u2013 Frequently asked questions<\/h4><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-text-color:#555555;--awb-margin-bottom:80px;\"><p>Our <u><a href=\"https:\/\/www.itscope.com\/en\/faq\/\"><b>FAQ<\/b><\/a><\/u> ans\u00adwers the most fre\u00adquent\u00adly asked ques\u00adti\u00adons. If you still have ques\u00adti\u00adons, plea\u00adse cont\u00adact our sup\u00adport&nbsp;team.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#0d64b5;--button_border_color:#0d64b5;--button_accent_hover_color:#0d64b5;--button_border_hover_color:#0e80eb;--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:rgba(13,100,181,0);--button_gradient_bottom_color_hover:rgba(13,100,181,0);--button_typography-font-family:&quot;Open Sans&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;--button_margin-top:16px;--button_margin-bottom:4px;\" target=\"_self\" href=\"mailto:support@itscope.com\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Mail to the Suport Team&nbsp;\u00bb<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:10.991700000000002px;--awb-padding-bottom:40px;--awb-padding-left:27.9917px;--awb-padding-top-medium:20px;--awb-padding-right-medium:20px;--awb-padding-bottom-medium:30px;--awb-padding-left-medium:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 12px 32px -10px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.05);--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-filter:opacity(93%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:opacity(100%);--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-life-ring far circle-no\" style=\"--awb-iconcolor:#E5E7EB;--awb-iconcolor-hover:#e5e7eb;--awb-font-size:80px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:12px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#333333;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;line-height:1.4;\">Online help &amp; ticket system<\/h4><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-text-transform:none;--awb-text-color:#555555;\"><div class=\"fusion-text\">\n<p>Do you have a ques\u00adti\u00adon about our pro\u00adducts? In our ITscope Guide you will find docu\u00admen\u00adta\u00adti\u00adon on the ITscope web plat\u00adform, export and API, lis\u00adtings and other ser\u00advices. You can also send queries to our sup\u00adport, which we will be hap\u00adpy to answer.<\/p>\n<\/div>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-5 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#0d64b5;--button_border_color:#0d64b5;--button_accent_hover_color:#0d64b5;--button_border_hover_color:#0e80eb;--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:rgba(13,100,181,0);--button_gradient_bottom_color_hover:rgba(13,100,181,0);--button_typography-font-family:&quot;Open Sans&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;--button_margin-top:16px;--button_margin-bottom:4px;\" target=\"_self\" href=\"https:\/\/support.itscope.com\/hc\/de\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">ITscope-Guide \u00bb<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:16.993699999999997px;--awb-padding-bottom:40px;--awb-padding-left:27.9917px;--awb-padding-top-medium:20px;--awb-padding-right-medium:20px;--awb-padding-bottom-medium:30px;--awb-padding-left-medium:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 12px 32px -10px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.05);--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-filter:opacity(93%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:opacity(100%);--awb-width-large:33.333333333333%;--awb-margin-top-large:20px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.6\" data-animationoffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-comment-dots far circle-no\" style=\"--awb-iconcolor:#E5E7EB;--awb-iconcolor-hover:#e5e7eb;--awb-font-size:80px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:12px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#333333;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:26;line-height:1.4;\">The future roadmap<\/h4><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-text-color:#555555;--awb-margin-bottom:175px;\"><p>Keep up to date with our latest deve\u00adlo\u00adp\u00adments and innovations.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-6 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#0d64b5;--button_border_color:#0d64b5;--button_accent_hover_color:#0d64b5;--button_border_hover_color:#0e80eb;--button-border-radius-top-left:4px;--button-border-radius-top-right:4px;--button-border-radius-bottom-right:4px;--button-border-radius-bottom-left:4px;--button_gradient_top_color:rgba(255,255,255,0);--button_gradient_bottom_color:rgba(255,255,255,0);--button_gradient_top_color_hover:rgba(13,100,181,0);--button_gradient_bottom_color_hover:rgba(13,100,181,0);--button_typography-font-family:&quot;Open Sans&quot;;--button_typography-font-style:normal;--button_typography-font-weight:500;--button_margin-top:16px;--button_margin-bottom:4px;\" target=\"_self\" href=\"https:\/\/www.itscope.com\/en\/roadmap\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">ITscope Roadmap \u00bb<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":204047,"parent":237906,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-207435","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; Service for ITscope - Here you will find support!<\/title>\n<meta name=\"description\" content=\"ITscope offers you fast and professional support around the ITscope platform. 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