Service & Support

One-time support or ongoing support – the choice is yours!

Extended support at a fixed price

Support contracts

For all customers that work extensively with our products, or who would like to receive comprehensive telephone support, we offer Premium Support with 2 hours included, and a response time of one working day. With these contracts you can extend the scope of our services at a fixed price, suited to your requirements.
A support rate of €30, plus VAT, per quarter hour started applies to support that exceeds the scope of the included services.
Our services:

Cross-topic support and consulting
Support for ITscope API / Export
Consulting on integration concepts for your application and their implementation

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Individual support for your project

Individual support

We are happy to provide advice on setting up exports or other detailed questions that arise when using our products. Our support rate is a fair €30 per quarter hour started, you will be informed in advance about possible costs.
Ask us about the following topics:

Individual setup
Extended assistance
Tutorials for program functions

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FAQ - frequently asked questions

Answers to the questions we receive most often can be found in our FAQ section. All other enquiries about our products or related topics should be sent by email to support@itscope.com. Your request will be forwarded to the corresponding ITscope contact person upon receipt.

FAQ

EMail Support Team

Online help and ticket system

You have a question about our products? In our support portal, you will find documentation on the ITscope web platform, export and API, listings and other services. You can also send enquiries to our support team, we will be happy to provide assistance.

Online Help

Feedback & ideas

Do you have any suggestions for new ITscope features and would like to share them with us? Have you noticed any issues, difficulties or missing functions during day-to-day usage of the platform?

Send us your feedback!

Whether it’s comments on usability, improvement suggestions for existing features, integration of new distributors or ideas for new tools within ITscope: the new feedback section is waiting for your input.

Feedback

Digitise your sales and purchasing!

Test ITscope with no obligation for 30 days: all tools and no hidden costs! In order to continue to have access to ITscope, you can choose from a variety of licence packages. Choose between packages with either monthly or yearly cancellation – we would be happy to advise you on the optimal ITscope version for your company!

Comprehensive: use all tools and functions
No hidden costs: no payment information or cancellation necessary
Flexible: various update options available afterwards