Individual support or long-term support – the choice is yours!
Basic Support
Customers with ITscope Business or a higher plan receive Basic Support with an inclusive package of 30 minutes quarterly. This allows ITscope to extend the range of our services at a fixed price – according to your needs. For services that go beyond the included level, our support rate is 30€ for each 15 minutes.
Premium Support
For all customers who work intensively with our products or like to receive comprehensive support, we offer Premium Support with two hours included quarterly. This allows us to extend the scope of our services at a fixed price – according to your needs. For services that go beyond the inclusive range, our support rate of 30 euros for each 15minutes applies.
Our services include:
- cross-topic support and consulting
- support for ITscope API / Export
- consulting on integration concepts for your application and their implementation
- set up supplier accounts
- employee management
- set up price calculation
- other platform settings
- …and much more
Individual support for your project
We are happy to advise you on setting up exports or other detailed questions that arise when using our products. Our support rate is 30 euros per quarter of an hour or part thereof; you will receive information in advance about any costs that may arise.
We are happy to answer your questions about individual set-up, extended help, tutorial programme functions and offer you support for the conversion of your merchandise management system or a changeover to electronic invoicing processes and much more.